Payment and Shipping

Outside Japan

Credit Card
PayPal

Our website is based on Japanese yen.
The US dollars shown on our site are for your reference only. In reality, the transaction is settled in Yen.

The US dollar is to give buyers an idea of the price in a currency with which they are familiar. This is only an approximate price. The Japanese Yen to US Dollar rate will reflect the exchange rate within a week on our site. In reality, the exchange rate at the time the order is confirmed is the final price for all purchases.
We cannot honor any requests for refunds due to this rate difference.

EMS – delivery in about 1-2 weeks
UPS – delivery in about 1-2 weeks
Ship by sea – approx. 1-2 months

Shipping costs depend on the total weight and size of the item. Shipping costs are automatically calculated when you enter your address in the cart.
Currently, we can ship to most countries with flight traffic to and from Japan. Although some areas are not available for delivery. Please contact us or check the Japan Post website for the availability.

We will ship within one week after your order is placed.
Tracking number will be provided by e-mail upon shipment.

Customs duties may apply in some countries. Payment of customs duties is the responsibility of the customer.
Please contact your country’s customs office for more information, as customs payment requirements vary from country to country.

Delivery date cannot be specified.

Your signature is required to receive the package.

If your address is incorrect or the post office attempts to re-deliver but you do not contact them and your order is returned to us due to overstorage, we will cancel the order and refund you the amount of the order, minus shipping costs.

Please contact your local post office or UPS for details on delivery dates and times.

Please also read our cancellation policy

Within Japan

Credit Card
PayPal
Bank transfer

Our website is based on Japanese yen.
The US dollars shown on our site are for your reference only. In reality, the transaction is settled in Yen.

Yu-pack or Yamato
Domestic shipping is a flat rate of 800 yen.
Free of charge for orders totaling 12,000 yen or more.

We will ship within one week after your order is placed. We will inform you of the tracking number by e-mail at the time of shipment.